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Welcome to the New Medifi App!

We have prepared answers to some of the questions you might be asking.
General

The Medifi app is a telehealth platform that lets you consult a doctor online conveniently and securely. Whether you’re at home, in the office, or on vacation, you can quickly get in touch with a licensed doctor for any health concern.

You can seek advice from our licensed doctors through Consult Now service or leave a message to doctors of your choice and wait for their response through the Ask a Specialist feature. You can also ask a doctor for an e-Prescription and a medical certificate.

Consult Now is a feature of Medifi that connects you immediately to any licensed doctor who is available for consultation. It enables you to seek medical advice from any licensed doctor who is available at the time. You cannot choose a specific doctor for this service and the consultation fee is fixed at Php 699.

Ask a Specialist is a feature for patients who are not in a hurry to see a doctor. This feature is made for patients who are already familiar with a specific doctor or looking for a specific medical specialty for their health concern. The consultation fee for this service varies, depending on the doctor’s declared professional fee.

The fee for Consult Now is fixed at PHP 699.
The fee for Ask a Specialist varies. This will depend on the professional fee set by the doctor. You can see the actual fee on the doctor's profile.

Consult Now

  1. Go to HomeMedifi app home icon
  2. Click Consult Now tabMedifi app home icon
  3. State your health concern
  4. Proceed to consultation

Ask a Specialist

  1. Go to Home Medifi app home icon
  2. Search for a doctor or a medical specialty
  3. Choose a doctor from the directory
  4. Click the Talk to Doctor button
  5. Leave a message to the doctor

To check your ongoing consultation:
Open the consultation inboxMedifi app consultation icon located at the bottom navigation menu.

You can consult your personal doctor if s/he has a Medifi account. Just search for your doctor's name in the directory tab and ask a specialist by leaving them a message.

You can invite your doctor by asking them to register at www.medifi.com

  1. Go to Home Medifi app home icon
  2. Under Ask a Specialist

a. Search for a doctor by name

b. Browse doctors by specialties

Yes, your dependents may use your account to consult a doctor.

Please contact us here or send a message at talk@medifi.com so we can assist you on how to proceed.

Please contact us here or send a message at talk@medifi.com so we can assist you.

You may request your doctor to provide you with a medical certificate during your consultation.

You may request your doctor to provide you with an e-Prescription during your consultation.

To view and download your medical certificate:

  1. In the bottom menu, open HistoryMedifi app history icon
  2. Open the past consultation you wish to view.
  3. Download your medical certificate.Medifi app download icon

To view and download your e-Prescription:

  1. In the bottom menu, open HistoryMedifi app history icon
  2. Open the past consultation you wish to view.
  3. Download your e-Prescription.Medifi app download icon

*Note: Some pharmacy may require you to provide a printed e-Prescription for them to issue you the prescribed medication from your doctor.

Yes, you can attach documents or photos during your consultation with your doctor by tapping Medifi app attach

Currently, we are not affiliated with any HMOs.

Not yet. The consultation will start once the doctor replies to your message.

Yes. The doctor’s consultation fee is viewable on their profile.

Unfortunately, we are still working on that feature. At the moment, you will only be able to know if a doctor is available when he/she replies to your message.

You can chat, call, or do a video call with your doctor. You may also request for e-Prescriptions and medical certificates.

Please contact us here or send a message at talk@medifi.com so we can assist you on your inquiry.

If you are in an emergency or life-threatening medical situation, please proceed to the nearest Emergency Room. Medifi only caters to non-emergency health concerns.

Medifi will never be a replacement for face-to-face medical consultation. Our platform's main purpose is to provide a convenient and accessible healthcare assistance for non-emergency cases by connecting patients and doctors in a secure platform. A visit to your doctor is still a must.

Payment

Consultations can be settled via any Mastercard and VISA credit/debit cards. At the moment, over-the-counter (OTC) payments are not available.

Consult Now
You will be charged when a doctor accepts your consultation request.

Ask a Specialist
You will be charged once the doctor accepts and replies to your message.

You will be billed once your doctor accepts and replies to your consultation request message.

You will not be charged if you leave a message to your doctor. You will only get charged once the doctor accepts and replies to your consultation request message.

Account

Providing your details will allow your doctor to know more about you. You can read our Privacy Policy and Privacy Notice here.

To deactivate your account:

  1. In the bottom right of the app, go to SettingsMedifi app history icon
  2. In the General Settings, open About
  3. Click Deactivate Account

To change your password:

  1. In the bottom right of the app, go to SettingsMedifi app history icon
  2. In Account Settings, click Change Password
  3. Change your password

You will receive a push notification on your phone once a doctor replies to your message. Make sure that your notifications are turned on.

To receive alerts and reminders:

  1. In the bottom right of the app, go to SettingsMedifi app history icon
  2. In Account Settings, open Notifications
  3. Turn on push notification button
Technical

Please contact us here or email us at talk@medifi.com so we can assist you on how to proceed.

Check your network connection. Fix your internet connection and re-open the Medifi app, you will be reconnected with your ongoing consultation with your doctor. If your consultation was prematurely ended, please contact us at talk@medifi.com.